It is important to clarify that CKC’s new IT system and the online portal are two separate entities. CKC’s IT system is our internal network of computer systems that manage our day to day business. The online portal, which is what you log in to, acts as a bridge or access point to CKC’s IT system.
The integrity of CKC’s data is intact—all data was successfully transferred from our old IT system to our new IT system. The technical issue is with the communication between the IT system and the online portal and is simple to fix. This issue primarily affects co-owned dogs, but others as well.